They don't put an out of order sign on it so I put bills in the machine and get quarters back. Last but not least, there is no place to get any food to eat after 10 PM (or coffee) and the one candy machine they have, hasn't worked in two years. The ones that are open vary rarely hit a decent payout. After 3 PM, when the Bar workers leave, they leave out water bottles with no ice (they don't do this earlier, so the patrons have to wait in line for a water and then feel obligated to leave them a tip ).Īll the slots that were worth playing previously are now closed. Nothing has improved since they reopened from the COVID reclosing. to Hollywood Casino late on a Wednesday evening. They need to fire Cameron immediately for how disrespectful he was and for much disregard to showed towards making guests feel safe and welcome. This was extreme display of wanton and disregard towards both the safety of everyone inside-staff and guests alike. I also plan on forwarding my picture along with my experience to the local fire marshall and the Kansas Gaming Commission. I also would like to complete a formal complaint into Cameron's actions and behavior towards me and the other guests. I feel unsafe entering your facilities and I would like some sort of formal apology. Your floor manager Cameron was extremely rude and patronizing to the guests that were essentially barricaded inside.

Had there been an emergency like a fire or an active shooter, everyone in there would have been in serious danger and lives could have been lost. This is a serious safety issue and I might consult a lawyer about this. The door to the garage exit was also dropped down, making it so that we couldn't leave the building. I uploaded a picture of the emergency exits that were zip-tied shut well before the announced closing time of 2 a.m.

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